Luxury 2 Bedroom Apartment Kamala Beach Ref. A109

We understand that plans can change, and we want to ensure a transparent and fair process for cancellations and refunds. Please carefully review our cancellation and refund policy outlined below: Full Refund for Early Cancellations (within 48 hours of booking, with check-in at least 14 days away): If you decide to cancel your reservation within 48 hours of booking and your check-in date is at least 14 days away, you are eligible for a full refund. We believe in providing flexibility for initial changes in plans and will promptly process your refund. 50% Refund for Cancellations at Least 7 Days Before Check-In: Should your circumstances change and you need to cancel your reservation at least 7 days before your scheduled check-in date, you will receive a 50% refund. This policy reflects the preparation and arrangements that we make in advance to accommodate your stay. No Refunds for Cancellations Within 7 Days of Check-In: As your check-in date approaches, we allocate resources and time to make sure your stay with us is enjoyable and comfortable. Therefore, any cancellations made within 7 days of your check-in date will not be eligible for a refund. We strongly recommend that you consider your plans carefully in this timeframe. It’s important to note the following key points: Refund Processing Time: Refunds will be processed using the same payment method that you used for the initial reservation. Please allow a reasonable amount of time for the refund to appear in your account, as processing times may vary based on the payment provider. Modification Option: If you wish to adjust your reservation without canceling, such as changing the dates of your stay or the number of guests, please contact our customer service. We will do our best to accommodate such requests based on availability and applicable rates. Force Majeure: In the event of unforeseen circumstances beyond your control, such as natural disasters or other extraordinary events, we may consider exceptions to our cancellation policy. Please contact us directly if you believe your situation falls into this category. Communication: All cancellation requests must be submitted through the same platform you used to make the reservation. This ensures a clear record of the cancellation request and expedites the refund process. We value your understanding of our cancellation and refund policy. It is designed to maintain fairness for both our guests and our operations. If you have any questions or need further clarification, please don’t hesitate to reach out to our customer service team by emailing [email protected]. We look forward to serving you and providing a pleasant stay experience.